Privacy Policy

Last updated: 22 May 2026

HandlerAI ("HandlerAI", "we", "us") provides an AI phone receptionist service to small and medium businesses (our customers). This page explains what data we collect and how we use it. We keep it short because we collect very little.

1. Who is the data controller?

When a caller phones one of our customers, our customer is the controller of that caller's data. HandlerAI is a processor acting on the customer's instructions. For data submitted directly to HandlerAI (e.g. through this website), HandlerAI is the controller.

2. What we collect

Call data: audio recording, transcript, caller phone number, the lead details the caller provides (name, project, contact info), date and duration of the call.
Customer account data: business name, contact name, email, billing details.
Website data: we don't run analytics or tracking pixels on this site. Standard server logs (IP, user agent, timestamp) may be retained briefly by our hosting provider for abuse prevention.

3. How we use it

To operate the receptionist service for our customers.
To deliver leads, recordings, and transcripts to the relevant customer.
To bill our customers and provide support.
To improve the service (we do not train any third-party AI model on customer call content).

4. Sub-processors

We rely on Amazon Web Services (AWS) for telephony, voice AI (Amazon Nova 2 Sonic), storage, and messaging. Call data is processed and stored within AWS in the United States. We do not sell data to third parties.

5. Retention

Call recordings and transcripts are retained for the term of the customer's agreement and deleted on request or on account closure, subject to legal hold requirements.

6. Caller disclosure

Our contact flow plays a recording-and-AI disclosure at the start of every call. Callers who object can hang up.

7. Your rights

You can request access, correction, or deletion of personal data we hold about you. Email hello@handlerai.app.

8. Contact

Questions about this policy? hello@handlerai.app.